Privacy Policy – FishooFresh

FishooFresh (“we”, “our”, “us”) is committed to protecting your privacy and ensuring a safe, transparent experience when you use our website, mobile application, or services (“Platform”). This Privacy Policy explains how we collect, use, store, and safeguard your information. By accessing or using our Platform, you agree to the terms described below. If you do not agree with any part of this policy, you may choose not to use our Platform or services.

1. Consent to This Privacy Policy

By continuing to browse, interact with, or make purchases on our Platform, you expressly consent to the collection and use of your information as described in this Privacy Policy.
If you do not wish to share your information with us, certain features or services on our Platform may not function properly for you.

2. Information We Collect

To provide a smooth and personalized experience, we may collect:

Your name
Contact details such as phone number and email address
Location details such as pincode
Preferences and interests
Any additional information submitted through forms, surveys, or promotional activities

We may also collect cookies or similar data for analytics and service improvements (see “Cookies” section).

3. How We Use Your Information

We use the information you share with us for purposes including but not limited to:

Maintaining internal records
Improving our products, delivery processes, and customer experience
Sending updates about new products, offers, or personalised recommendations
Contacting you for feedback, surveys, or service improvements
Customizing the Platform based on your browsing habits and preferences
Displaying relevant promotions through trusted advertising partners, without revealing personal identities

Our advertising partners may use cookies on our behalf to help us understand customer interests. You can control or disable such ads through your browser or platform settings.

4. Security Measures

Your trust is important to us. We follow strict physical, electronic, and administrative safeguards to prevent unauthorized access, misuse, or disclosure of your information. Although no online platform can claim 100% security, we continuously update our systems to offer the highest protection possible.

5. Cookies – How and Why We Use Them

A cookie is a small file stored on your device to help websites operate efficiently.

We use cookies to:

Understand website traffic and performance
Recognize user preferences
Deliver a personalized browsing and shopping experience

Cookies do not give us access to your device or personal files. You can accept or decline cookies via your browser settings. However, disabling them may limit certain site features.

6. Links to External Websites

Our Platform may include links to other websites for your convenience. Once you leave FishooFresh, we no longer control how your data is used. We recommend reviewing the privacy policies of any external sites you visit.

7. Managing Your Personal Information

You have full control over how your information is used:

You may choose to opt out of marketing communications when filling out any form.
If you previously opted in, you may withdraw consent anytime by emailing us at support@fishoofresh.com.
You may request a copy of the personal information we hold about you.
You may request corrections or updates if you believe any information is inaccurate.

We do not sell or trade your personal information. We may share limited details only with trusted partners necessary for delivering your order or improving our services.

8. Choosing Not to Share Information

You may decline to share certain personal or sensitive information with us. However, this may prevent you from accessing some features of the Platform, including ordering services.

You may also request complete removal of your data by emailing us at support@fishoofresh.com.

9. Marketing & Promotional Communication

FishooFresh may reach out to you via SMS, WhatsApp, email, or phone regarding:

New product launches
Exclusive offers
Delivery updates
User-specific recommendations

We may also share limited information with our business partners solely to enhance your shopping and delivery experience.

10. NDNC Policy

By using our Platform, you authorize FishooFresh to contact you for legitimate service-related or promotional purposes, even if your number is listed under the National Do Not Call (NDNC) registry.

11. Indemnity

You agree to indemnify and hold FishooFresh harmless against any claims, losses, or expenses arising from:
(i) any breach of this Privacy Policy,
(ii) misuse of the Platform, or
(iii) violation of any law or third-party rights.

12. Governing Law & Validity

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the SPDI Rules, 2011. If any clause in this Policy is found invalid or unenforceable, the remaining provisions will continue to remain in force.

13. Grievance Redressal

For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, you may contact our Grievance Officer at:

Email: support@fishoofresh.com
Address: FishooFresh, No.46/47, SK Layout, Hulimangala Road, Neeladri,
Opp. Saibaba Temple, Electronic City Phase 1, Bengaluru – 560100